Country Kitchen Studio

Effective Date: 20th July,2026

Welcome to Country Kitchen Studio. By accessing and using our website, purchasing products, or engaging with our services, you agree to the following Terms & Conditions and Privacy Policy. Please read them carefully.

TERMS & CONDITIONS

1. Introduction

Country Kitchen Studio ("Company", "we", "our", or "us") operates this website and provides kitchen appliances, kitchen accessories, modular kitchen solutions, consultation, installation, and related services.

By using this website, you agree to be bound by these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate and up to date.

However:

• Product images are for illustration purposes only.
• Actual products may vary slightly in color, design, or appearance.
• Specifications may change without prior notice by manufacturers.
• Product availability is subject to stock availability.

We reserve the right to modify, discontinue, or update any product at any time without prior notice.

3. Pricing & Taxes

VAT Included

All prices displayed on this website are inclusive of applicable VAT and taxes unless otherwise stated.

Additional charges such as delivery, installation, or special service fees may apply and will be clearly communicated before order confirmation.

Country Kitchen Studio reserves the right to change prices without prior notice.

4. Orders & Payments

All orders are subject to acceptance and product availability.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Cancel orders containing pricing errors or inaccurate information.

Payment must be completed before products are dispatched or services are scheduled.

Customers are responsible for providing accurate billing, delivery, and contact information.

5. Delivery & Installation

Delivery timelines are estimates and may vary depending on product availability, location, weather conditions, logistics, or circumstances beyond our control.

For products requiring installation:

• Customers must ensure the installation site is ready.
• Additional charges may apply for extra work not included in the original quotation.
• Delays caused by site conditions, electrical work, plumbing issues, or third parties are not the responsibility of Country Kitchen Studio.

6. Product Inspection Upon Delivery

Customers are advised to inspect products immediately upon delivery.

Any issues regarding:

• Physical damage
• Missing items
• Incorrect products
• Manufacturing defects

must be reported within 48 hours of delivery.

Failure to report such issues within this period may affect eligibility for exchange.

7. No Refund Policy

All Sales Are Final

Country Kitchen Studio operates a strict No Refund Policy.

Once a product has been purchased, no refunds will be provided except where required under applicable law.

Customers are encouraged to carefully review product specifications, measurements, compatibility, and requirements before completing a purchase.

8. Exchange Policy

Exchange Requests Within 7 Days

Customers may request an exchange within 7 calendar days from the date of delivery, subject to the following conditions:

The product must:

• Be unused.
• Be uninstalled.
• Be in its original packaging.
• Include all accessories, manuals, and documentation.
• Be accompanied by the original invoice or proof of purchase.

Products are not eligible for exchange if:

• They have been used or installed.
• Packaging is damaged or missing.
• The product was specially ordered or customized.
• The product was purchased during clearance or special promotions unless defective.

Any price difference for exchanged products must be paid by the customer.

No cash refunds will be issued for lower-priced replacement products.

To request an exchange, customers must contact our customer service team within the 7-day period.

9. Warranty

Products are covered only by the manufacturer's warranty where applicable.

Warranty does not cover:

• Improper installation
• Misuse or abuse
• Accidental damage
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by improper maintenance

Warranty terms vary depending on the product and manufacturer.

10. Intellectual Property

All content on this website, including:

• Logos
• Images
• Product descriptions
• Graphics
• Videos
• Text
• Website design

is the property of Country Kitchen Studio and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

11. User Responsibilities

You agree not to:

• Use the website unlawfully.
• Attempt unauthorized access to our systems.
• Upload harmful software or malicious code.
• Interfere with website functionality.
• Use our content without authorization.

12. Limitation of Liability

Country Kitchen Studio shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Website usage
• Product usage
• Service delays
• Delivery delays
• Technical issues
• Third-party service failures

Our maximum liability shall not exceed the amount paid for the purchased product or service.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

• Third-party content
• Privacy practices
• Website availability
• Third-party products or services

Users access third-party websites at their own risk.

14. Changes to Terms

Country Kitchen Studio reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page and become effective immediately upon publication.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Nepal.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Nepal.

PRIVACY POLICY

1. Our Commitment to Privacy

Country Kitchen Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Company Name (if applicable)

Order Information

• Products purchased
• Purchase history
• Delivery information
• Customer support interactions

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data

3. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Arrange deliveries and installations
• Provide customer support
• Improve website functionality
• Improve products and services
• Prevent fraud and unauthorized transactions
• Send order confirmations and service updates
• Comply with legal obligations

4. Marketing Communications

With your consent, we may send:

• Promotions
• Product updates
• Special offers
• Newsletters

You may unsubscribe from marketing communications at any time.

5. Cookies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Remember preferences
• Analyze website traffic
• Improve website performance

Users can disable cookies through browser settings; however, some website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade customer information.

We may share information with:

• Delivery partners
• Installation partners
• Payment service providers
• Website hosting providers
• Government or regulatory authorities when legally required

Only information necessary to perform services will be shared.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable precautions, no online system can guarantee complete security.

8. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders
• Maintain records
• Meet legal obligations
• Resolve disputes

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update contact details
• Request deletion of information where legally permitted
• Withdraw consent for marketing communications

Requests may be submitted through our contact channels.

10. Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

11. Third-Party Services

We may use trusted third-party services including:

• Payment gateways
• Analytics providers
• Social media platforms
• Delivery providers

These services maintain their own privacy policies and terms.

12. Updates to Privacy Policy

Country Kitchen Studio may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding these Terms & Conditions or Privacy Policy, please contact us:

Country Kitchen Studio
Website: www.countrykitchenstudio.com 
Email: info@countrykitchenstudio.com
Address: Imadol, Lalitpur